Have questions? We have answers!


When should I arrive and where do I go?

You can check in from 4pm – 6pm on Friday, 4th August. Please come to the Lakeside Reception to collect your room keys, event programme etc. You can click here to see a map of the venue.

Check in desk is closed for dinner between 6:00pm – 7:00pm.

Arriving late?

  • Text 07951 419 865 to nominate someone to collect your arrival pack for you (please sign your name in the text), OR
  • Collect your arrival pack at the Derbyshire Hall in the Derbyshire Suite from 7pm – 10:30pm

Please visit what’s on for additional information about the line up of activities.


When is check out and how I do return my room keys?

Check out is between 9am – 10am on Monday 7th August.

  1. Please remove your beds
  2. Leave beds and used towels outside your room in the corridor
  3. Return your keys to the Refresh team at Lakeside Reception

You can store your luggage in the Tissington Room or store in your car.


Is there wi-fi access at the venue?

There is free Wi-Fi access at the venue – you will receive access details upon arrival. You should only connect one device at a time. You would not be able to concurrently connect two or more of your devices to the Wi-Fi.


I locked myself out of my room, what should I do?

In the first instance, please ask your roommate for help.  If they can not help you or if you are staying alone, please call contact us on 07951 419 865


Who can I contact if I have questions during the conference?

Please approach any member of the Refresh organising team (Ayshea Boadu, Peter Mensah, Mandy Grant and Fola Oyeleye) or call us on 07951 419 865


Is there Wi-Fi access at the venue?

There is free Wi-Fi access at the venue – you will receive access details upon arrival.


What sort of rooms are available and what is included?

All rooms are all en suite and come with the following:

  • Electric kettle
  • Tea and coffee
  • Towel and bath soap
  • Toilet paper
  • Air dryer


Where can I store my baby’s milk or heat my baby’s milk?

There is a microwave and fridge in the dining hall that can be used for this purpose. It will be accessible throughout the conference. The microwave and fridge should be used in accordance with Hayes Conference Centre guidelines and should not to be used for other cooking purposes.


Am I allowed to have cooked food in my room?

Cooked food is not allowed to be stored or produced in your room. Your residential stay at the Hayes Conference Centre includes meals and light refreshments during the break. There are shops nearby to buy confectionery and drinks.


Do I need to set any additional monies aside apart from the cost to attend?

Your residential stay includes meals and refreshments served during the break time. The amount we charge you does not include travel to and from the Hayes Conference Centre. Please visit our travel section for more information about how to get there.

You may wish to set additional monies aside to buy resources on sales, snacks etc. An offering is usually received during some of the services.